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Smart1 Solutions provide a range of value added services based around:
· Business Process Improvement
· Systems Selection, Design & Implementation
· Data Conversion and Cleansing
· Training
Our main area of specialisation is CRM in which Smart1 Solutions is a Goldmine ® Certified Premier Partner. Goldmine is the award winning product suite from Frontrange which includes Goldmine Standard Edition and Goldmine Corporate Editions and Goldsync .
What is CRM?
CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a strategic process that will help you better understand your customers’ needs and how you can meet those needs and enhance your bottom line at the same time. This strategy depends on bringing together lots of pieces of information about customers and market trends so you can sell and market your products and services more effectively… more >>
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